{"id":1195,"date":"2020-06-06T11:45:39","date_gmt":"2020-06-06T11:45:39","guid":{"rendered":"http:\/\/redhost:8888\/amaya\/?page_id=1195"},"modified":"2025-10-24T22:11:25","modified_gmt":"2025-10-24T19:11:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/lazaro.mg\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<span id=\"subtitle-mb-block-826b2c3c-29b2-493d-967c-921259620320\" class=\"subtitle  subtitle-block subtitle-above subtitle-center use-body-font\">FAQ<\/span>\n\t\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center\"><strong><strong>Everything You Need to Know About Lazaro Vanilla &amp; Spices<\/strong><\/strong><\/h1>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">This section brings forward the most frequently asked questions about our products, services, and commitments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Regarding various queries you might have ranging from product quality to export logistics, certifications, and traceability, we have attempted to provide, simple, clear answers that will hopefully help you clarify them and to assess our professionalism.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Didn\u2019t find what you were looking for ?<br>Our team is here to help via the <a href=\"https:\/\/lazaro.mg\/en\/contact\/\">Contact p<span style=\"display:none\">a<\/span>age<\/a><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>About Lazaro<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong>What is Lazaro\u2019s story and mission ?<\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Lazaro is a Malagasy company based in the SAVA region, the world\u2019s cradle of Bourbon vanilla. We grow, collect, process, and export premium vanilla and natural spices, cultivated through sustainable agriculture.&nbsp;<\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Nous valoriser le terroir de Madagascar \u00e0 travers des produits \u00e9thiques et d\u2019exception.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong>Which markets does Lazaro operate in ?<\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">We operate both locally (Madagascar) and internationally - in Europe, the United States of America, the Middle East, Asia, Africa, and the Indian Ocean islands.&nbsp;<\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Nos produits respectent les normes sanitaires, phytosanitaires et de qualit\u00e9 exig\u00e9es par ces march\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong><strong>Products and Quality<\/strong><\/strong><\/strong><\/h2>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong>Are your products 100% natural ?<\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Yes, all products are 100% natural, GMO-free, gluten-free, and pesticide-free, cultivated through ethical, fair and environmentally friendly farming.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong>What types of products do you offer ?<\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">We export Bourbon vanilla beans (Gourmet, TK, Red Europe, Red USA, Cuts), Pompona vanilla, and derived products (powder, seeds, caviar, extract).<br>We also supply premium spices such as cloves, black pepper, red pili pili chili, ginger, garlic, cocoa beans, coffee and cashew nuts.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong>What types of vanilla do you supply ?<\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Nous offrons principalement : <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bourbon vanilla beans, Grade A (Gourmet, TK, Red Europe) and Grade B (Red USA, Cuts).<\/li>\n\n\n\n<li>Sizes: 10\u201313 cm, 14\u201316 cm, 16+ cm.<\/li>\n\n\n\n<li>Derived products: powder, beans, caviar, extract.<\/li>\n<\/ul>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong>What makes Madagascar Bourbon vanilla unique ?<\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Its remarkable aromatic property is derived from a unique combination  of highly humid tropical climate, fertile volcanic soils, and artisanal expertise passed down through generations. Each flower is hand-pollinated and the SAVA terroir gives the beans their world-famous quality.<\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Un service contr\u00f4le qualit\u00e9 suit l\u2019ensemble des \u00e9tapes de production, de pr\u00e9paration et de transformation.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong>Are your products certified and traceable ?<\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Yes. Full traceability from producer to export.<br>We provide phytosanitary certificates and compliance certificates meeting EU and U.S. standards.<\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Les f\u00e8ves de cacao b\u00e9n\u00e9ficient d&rsquo;une certification&nbsp;Bio.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong>What is the vanillin content ?<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Grade A (Gourmet, TK, European Red Vanilla) : 1.8%-2.2%<\/li>\n\n\n\n<li>Grade B (U.S. Red Vanilla, Cuts) : 0.9%-2%<\/li>\n<\/ul>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong>Who are your typical clients ?<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Chefs, chocolatiers, pastry makers, and caterers<\/li>\n\n\n\n<li>Food and beverage industries (ice cream, rum distilleries, confectionery\u2026)<\/li>\n\n\n\n<li>Extract industries<\/li>\n\n\n\n<li>Cosmetics industries<\/li>\n\n\n\n<li>B2B importers, wholesalers and distributors<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong><strong><strong>Orders and Trade Terms<\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong>How to place an order ?<\/strong><\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Request a quote via Pro Corner or the Contact form.<\/li>\n\n\n\n<li>Receive a detailed proforma invoice.<\/li>\n\n\n\n<li>Confirm and pay a 50% deposit.<\/li>\n\n\n\n<li>Order confirmed by Lazaro.<\/li>\n\n\n\n<li>Preparation of products and export documentation.<\/li>\n\n\n\n<li>Original documents sent (invoice, certificate of origin, B\/L).<\/li>\n\n\n\n<li>Upon receipt of goods, the balance payment is made.<\/li>\n<\/ol>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong>Do you provide samples ?<\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Yes. Samples are available upon request and their cost may be deducted from the first order.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong>How are prices determined ?<\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Prices are usually quoted in USD and may fluctuate from time-to-time due to based on global market conditions, product quality, size, and order quantity.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong>Do you offer volume discounts or long-term contracts ?<\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Yes, preferential rates and long-term agreements are available for regular or large-volume clients.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong>Can the products be customized ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Yes, we offer specific blends or combinations tailored to our clients\u2019 needs.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong>Can the packaging be customized ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Yes, we can personalize the labeling with your brand or custom markings.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong>How are the products packaged ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Packaging is adapted according to the type of product, client requirements, and volumes (vacuum-sealed, export cartons, jute bags, etc.) to preserve quality and aroma.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong><strong><strong><strong>Logistics and Export<\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong><strong>Which countries do you export to ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">We export worldwide: Europe, USA, Middle East, Asia, Africa, and the Indian Ocean islands.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong><strong><strong>What are your delivery times ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Standard preparation: 7-15 business days after order confirmation<br>Maritime transport: 30-45 days depending on destination.<br>Air freight and express delivery options are available.<br>Des solutions express a\u00e9riennes sont disponibles&nbsp;sur&nbsp;demande.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong><strong><strong><strong>Which export documents do you provide ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Chaque lot est accompagn\u00e9 de :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Invoice<\/li>\n\n\n\n<li>Packing list<\/li>\n\n\n\n<li>Phytosanitary certificate<\/li>\n\n\n\n<li>Certificate of origin<\/li>\n\n\n\n<li>Bill of lading (sea\/air)<\/li>\n\n\n\n<li>Export certificate<\/li>\n\n\n\n<li>Insurance certificate<\/li>\n<\/ul>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong><strong><strong><strong><strong>Do you handle customs procedures ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Yes, we prepare all export documentation.<br>The importer however remains responsible for clearing the goods from customs once  the products reach the final port of discharge.<br>Nous travaillons selon les&nbsp;incoterms&nbsp;FOB.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong><strong><strong><strong><strong>Are there U.S. import duties on vanilla ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Yes, U.S. customs duties apply depending on the product classification.<br>The client (importer) must check with their freight forwarder the exact customs code corresponding to the imported product (raw or processed goods).<br>Indicative HS codes :<br>Vanilla : 0905.10.0000<br>Coffee : 0901.21.0000<br>Pepper : 0904.11.0000<br>Cocoa : 1801.00.0000<br>Cloves : 0907.00.0000<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong><strong><strong><strong><strong><strong>Payment and Security<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>What are your payment terms ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>50% down payment by bank transfer or TT upon order confirmation of order; 50% balance upon receipt of goods.<\/li>\n\n\n\n<li>For recurring clients, flexible terms can be negotiated.<\/li>\n<\/ul>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Do you accept card or PayPal payments ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No, payment via PayPal is not available.<\/li>\n\n\n\n<li>For security reasons, payment by credit card is not recommended.<\/li>\n<\/ul>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Are bank transfers secure ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Yes. We work with high profile banks locally having recognizable banking network worldwide.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong><strong><strong><strong><strong>Support and Customer Care<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>What if there\u2019s an issue upon delivery ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Contact us with photos and details - we guarantee full satisfaction.<br>We offer either credit notes or make good for the spoilt lots or make partial refunds. See <a href=\"https:\/\/lazaro.mg\/en\/contact\/\">Contact p<span style=\"display:none\">a<\/span>age<\/a><br>Une solution \u00e9quitable sera propos\u00e9e : avoir, remplacement ou remboursement partiel.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Do you provide usage or storage advice ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Yes, our experts guide you on :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Appropriate variety of beans to be used (splitting, infusion, dosage)<\/li>\n\n\n\n<li>Optimal storage (temperature, humidity, light)<\/li>\n\n\n\n<li>Culinary and industrial applications<\/li>\n<\/ul>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Can I speak with a specialist ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">Yes, our marketing, technical and logistics teams are available for tailored advice.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong><strong><strong><strong><strong><strong>Commitments and Sustainability<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>What is your fair trade approach ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">We ensure fair remuneration for farmers, support the \u201c1000 Planters\u201d cooperative, promote women\u2019s inclusion, training, healthcare, and education access.<\/p>\n\n\n\n<p class=\"question wp-block-paragraph\" style=\"font-size:18px\"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>What environmental practices do you apply ?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"answer wp-block-paragraph\">We promote agroforestry, reforestation and crop diversification (cloves, coffee, cocoa, spices) to protect biodiversity and healthy soil.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/lazaro.mg\/en\/mon-compte\/\">Pro Corner<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/lazaro.mg\/en\/contact\/\">Contact us &nbsp;<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Tout savoir sur Lazaro, vanille &amp; \u00e9pices de Madagascar Cette rubrique regroupe les r\u00e9ponses aux questions les plus fr\u00e9quentes sur nos produits, nos ...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1195","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Company Lazaro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lazaro.mg\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Company Lazaro\" \/>\n<meta property=\"og:description\" content=\"Tout savoir sur Lazaro, vanille &amp; \u00e9pices de Madagascar Cette rubrique regroupe les r\u00e9ponses aux questions les plus fr\u00e9quentes sur nos produits, nos services et notre d\u00e9marche. De la qualit\u00e9 des produits \u00e0 la logistique export, des certifications \u00e0 la tra\u00e7abilit\u00e9, nous r\u00e9pondons \u00e0 toutes vos interrogations pour garantir des \u00e9changes clairs et professionnels. 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